Terms & Conditions

Terms and Conditions of Hire

This Agreement is made between Classic Campervans Scotland or Puffin Campers of Halfland Barns, Auldhame Cottages, North Berwick, East Lothian, and the person/persons signing the Booking Form.

Classic Campervans Scotland and Puffin Campers hires the vehicle to you subject to this Rental Agreement and which incorporates these terms and conditions and the information entered by you din the booking process. In making this rental you accept these terms and conditions and confirm that you will strictly comply with them.

The Rights and obligations contained in these terms and conditions govern your use of our vehicle and are not transferable by you. You acknowledge that the vehicle is owned by us and that any attempted transfer or sub rent of the vehicle by anyone other than us is prohibited and a criminal offence. We permit you to use the vehicle on the terms and conditions of this rental agreement only.

Except where otherwise stated the words used in this agreement carry their usual meaning. In particular:

The Company – This means Classic Campervans Scotland or Puffin Campers.

The Vehicle – This means the campervan hired to you under this agreement by Classic Campervans Scotland or Puffin Campers.

Hirer – The person or persons entering into this agreement.

The Agreement, The Rental Agreement and Terms and Conditions – This agreement and any document expressly referred to in this document including a driver details document

Security Deposit – The sum as detailed below

Booking The campervan hire booking form must be completed and submitted to Classic Campervans Scotland or Puffin Campervans with a non-refundable booking deposit as advised. The booking deposit can be paid by cheque, bank transfer or credit/debit card. On receipt of the booking form and deposit this contract shall have effect. The balance of the hire charge is due 42 days (6 weeks) before the start of the hire period.

Choice of Van Although we want you to have the van of your choice, we must allow for unforeseen circumstances. We reserve the right to provide you with a suitable alternative, without notice, upon collection. Should a substitute not be available upon collection, our liability is limited to a full refund of monies received by Classic Campervans Scotland or Puffin Campers. We will not have any other liability to you. All rights are reserved to refuse any hire under any circumstance. No refunds are payable on accommodation, or vans not being available where a hirer changes, cancels or seeks to vary the agreement after departure. The company takes no responsibility for any detention, delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom.

Cancellation In the event of a cancellation between the confirmed reservation and 42 days of the hire period, the booking deposit is forfeited. If reservations are cancelled within 42 days of start of the hire period there is a cancellation fee of 50% of the total hire charge (in addition to the deposit). If a hire booking is cancelled after the hire period commences 100% of the total hire charges are forfeited. In the event that a cancelled booking is subsequently re-let to a new party a calculation will be made to refund monies paid at the discretion of The Company.

Security Deposit The Security Deposit is refundable on safe return of the vehicle, in the condition in which it left our premises subject to a satisfactory inspection by us. The Security Deposit must be paid to cover the possibility of negligent damage to the vehicle or the fixtures and fittings therein or equipment included in the rental. The van and equipment must be returned in good condition, with no damage to it, its contents or any third party property. The van must be returned with a full tank of fuel.

Your security deposit will be refunded within 7 days of the end of the hire period. Should there be any damage, costs for any repair, replacement or special cleaning, the costs will be deducted from the security deposit or your card before the balance is returned to you. In the event that there is a claim we reserve the right to retain the security deposit for a longer period as is necessary to quantify the charges incurred which are to be deducted from the deposit. If we have returned your security deposit prior to discovering negligent damage to the vehicle or fixtures and fittings, or that the vehicle is not full of petrol, or other costs such as the late return charge are incurred, your signature below gives us permission to deduct any costs from your card.

Charges The charges stated on the rental invoice reflect your use of the vehicle during the rental period and include basic rental charges, insurance, and any applicable taxes at the prevailing rate. Additional charges may arise from your use of the vehicle during the rental, and may include loss of or damage to the vehicle and its contents, the insurance excess, refuelling service charge and fuel cost, late return charge, additional driver charge, extra cleaning charge and any road tolls or fines for charges arising from traffic or parking offences during the rental. All charges are subject to final calculation after the rental.

Insurance In some cases, Classic Campervans Scotland/Puffin Campers Scotland will incur additional charges if the drivers to be insured have traffic convictions, or are using a foreign driver’s licence or works in what our insurers consider to be a high risk occupation or is aged younger than 25 or older than 75.

The vans have comprehensive insurance for the first and any other named drivers. Insurance is only for our van and equipment that belongs to the campervan. You are advised to take out your own personal effects and travel insurance. Classic Campervans Scotland and Puffin Campers is not responsible for any damage in connection with any accident or breakdown, nor are we responsible for any loss from the vehicle.

Our  insurance policy protects us and any authorised driver against legal claims from any other person or death or personal injury or damage to any other person’s property caused by use of the vehicle on the road, on condition you report all such incidents to us during the hire period or on return of the van (and you are using the vehicle within the terms and conditions and those of our insurance company). In the event that any third party suffers death, personal injury or damage to property caused by use of the vehicle which involves a breach by you or any authorised driver of any of the terms and conditions of this agreement, and that of our insurance policy, or our Health and Safety Guidelines, you agree to reimburse us if we are obliged to compensate (a) the insurers for any payment they make to a third party on your behalf and/or (b) any third party.

Excess Our insurers may increase the excess payable by you if you are under 25 or over 75, hold a foreign licence, have driving offences on your licence or have criminal convictions. We will inform you before the hire period commences of any increases in the excess the insurance company intends to make and if this will affect the Security Deposit amount.

If an insurance claim is made, the hirer is responsible for the excess which is due in each and every incident and includes loss or damage to equipment, fixtures and fittings or to third party property. The excess applies in respect of each claim, not rental. In respect of windscreen damage a policy excess charge of £125 will be levied.

Drivers License Drivers must be over 25 years of age and under 75, in good health and hold a full driving license. We take “Good Health” to mean that you have no mental or physical disabilities which would interfere with your ability to drive, for example stroke/deafness/heart condition/diabetes/loss of limb/loss of sight in an eye/epilepsy. In addition you are taking no drugs likely to affect your driving.

You will need to have held a UK or a European Union Driving License for at least 2 years. We will require the driving license numbers and other identification information for all those who intend to drive, when you make your booking. We will need to see, and retain copies of, the driving licenses for all named drivers, plus two recent utility bills (for each driver) on collection/delivery of the vehicle. A maximum of 2 drivers per rental are allowed by our insurers. You cannot drive away a van without us having sight of your licenses and utility documents. No exceptions can be made to this.

The vehicle must only be driven by you or any other person who has first been authorised by us, for whom you have provided the insurance, driving license and personal identification information. You agree that you will not allow anyone to drive the vehicle including yourself who (a) does not fulfil our minimum requirements regarding age, health and possession of a valid driving license or (b) who is over-tired or under the influence of alcohol, drugs, medication or any other legal or illegal substance impairing their consciousness or ability to react.

Our Obligations We will supply the vehicle to you in good overall and operating condition, complete with all necessary documents, parts and accessories. You agree to return the vehicle to us in the same condition as you rented it, subject to fair wear and tear, with the same documents, parts and accessories, at the location and on the date and time designated in this Rental Agreement. Failure to do so may result in further charges becoming due.

Condition You and we will check the condition of the vehicle at the start of the rental and on return of the vehicle. You acknowledge receipt of the vehicle in good, clean condition and sound working order once you depart in it. You acknowledge that you will be responsible for any loss or damage to the vehicle, its documents, parts or accessories arising during the rental.

Collection and Return When you arrive to collect your van, please ensure you allow at least an hour for us to show you around the van and how to operate the cooker, sink, fridge, roof, camping gaz, (grill and heater where available), water storage, etc. We will also need to complete the paperwork in that time. You will also need time to load your luggage into the van.

Return The van will be available for collection from 9.00am on the morning of the first day of hire and must be returned by 5.00pm on the final day of hire unless a prior arrangement has been made and agreed. Please return the van by the agreed time. Please allow sufficient time to get back to our premises/agreed drop-off point so that you do not push the van too hard trying to get back in a hurry.

If you return the vehicle outside of the agreed hours you will remain fully responsible for the vehicle until it is returned to us or until we are able to access it. If at any time we have agreed that you may return the vehicle to a place other than previously agreed, or if we have agreed to collect it, you will remain fully responsible for the vehicle until it is collected by us. You are responsible for any costs incurred in returning the van to our premises should you abandon the vehicle. Classic Campervans Scotland and Puffinl Campervans will not refund the hire charge if the vehicle is returned prior to the return date due to weather or personal circumstances.

Late Return If a van is returned to our premises/agreed drop-off point later than the agreed time, without Classic Campervans Scotland or Puffin Campervans ’s prior agreement, £50  per hour will be payable. You will also be affecting the holiday of the next person to hire your campervan. Should the late return of the vehicle make us liable for extra costs, we reserve the right to pass on these costs to you. Charges and costs for late return will be deducted from your security deposit or card. By signing this agreement you agree to us making such deductions from your deposit. Should the late return be due to accident you will be liable for any revenue lost due to the vehicle being unavailable for hire.

Cleaning You agree that we are entitled to charge you an additional cost, if the vehicle requires more than our standard cleaning on its return, to restore it to its pre-rental condition, allowing for fair wear and tear.

Occupying the Campervan You must inform us on the booking form or subsequently in writing of the names and ages of all the people who will occupy the campervan during your booking period. Failure to do so will be a breach of these Terms and Conditions and may invalidate insurance.

Good Driving Suggestions for an enjoyable journey involve keeping the speed down – in the case of Classic Campervans vehicles your van’s top speed is 50-55 mph and you will find the steering, gears and brakes, very different to modern cars and it is advisable to greater space and allow greater distance for braking and gear changing. Don’t let your van struggle up hills – better to change down and keep the revs up.

Engine Care If there is damage or breakdown caused by your own actions, you will be liable for the cost of repair/replacement. This could be such things as incorrect use of the engine putting diesel in a petrol engine or putting petrol in a diesel engine, or burning out the clutch. This list is not exhaustive. You must check the oil, water and other gauges beyond 500  km, refilling as necessary.

If you cause damage to the engine through driving too fast (over 60 mph) over too long a period of time, and ignoring any warning lights, you will be liable for any repairs required or even the cost of a replacement engine. We ask that you allow plenty of time to return to the workshop on your last day, to avoid overheating the engine.

Health and Safety You must follow the health and safety guidelines when operating the campervan and its appliances and using any equipment in the campervan or awning. The instructions for using the van and its accessories including the health and safety guidelines will be given to you verbally and are to be found in the campervan handbook in your campervan.. Specifically in the case of our Classic Campervans it is specifically noted that these vehicles do not have Anti Lock Brakes, Airbags or modern safety crash structures.

Seat Belts, Booster and Baby Seats. You must carry only as many passengers as there are seat belts in the van. You are legally responsible for obtaining and using a child or baby seat.  For further information, visit the Governments Road Safety website.

Dos and Don’ts The hirer agrees that he or she shall not (a) carry more passengers than the seat belt capacity of the vehicle, (b) allow the vehicle to be overloaded, (c) use the vehicle to carry passengers or goods for hire or reward or any other form of profit or remuneration, (d) tow or push any vehicle, trailer or other object, (e) drive off road, on un-surfaced roads or on roads unsuitable for the vehicle, (f) drive when it is overloaded or when loads are not properly secured, (g) carry any object or any substance which, because of its condition or smell may harm the vehicle and/or delay our ability to rent the vehicle again, (h) damage the vehicle by submersion in water or contact with salt water, (i) take part in any race, rally, test or other contest, (j) drive or park in contravention of any traffic or other regulations, (k) use the vehicle for any illegal purpose, (l) use the vehicle for sub renting, (m)  drive or be driven in restricted areas including, but not limited to, airport runways, airport service roads, and associated areas, (n) undertake driving training activity, (o) use the vehicle for the carriage of goods of an explosive, dangerous or hazardous nature (other than those substances supplied with the vehicle for which you will be shown how to operate, such as camping gaz).

The hirer agrees that he/she: Will be responsible to Classic Campervans Scotland/Puffin Campervans for the cost of making good any damage caused to the vehicle by improper use and any recovery or transport costs arising from improper use. Understands that any damage to the interior of the vehicle living or cooking equipment will be charged to the hirer in all cases. Understands that we are not liable to you or any authorised driver or passenger for loss of or damage to property left in the vehicle either during or after the hire period unless such loss or damage results from our negligence or breach of this Rental Agreement. Such property is entirely at your own risk.

Extent of Hire We require that you remain within reasonable range (commensurate with period of hire) during your hire period however if you would like to go farther afield, please let us know at the Booking Process stage.

Fuel The fuel tank will be full on collection and must be returned to us full. An administration charge of £25, plus the cost of the missing fuel will be deducted from your security deposit or card if the van is returned with missing fuel

Camping gaz/batteries Gas is provided for the cooker. The lights are powered by the leisure battery/electric hook up. We will meet the cost of one additional cylinder of gas on production of a valid vat receipt.

Smoking and Naked Flames It is not permitted to smoke or use naked flames inside our vans. The hirer is responsible for all damage caused to the van, the awning or their contents through smoking or naked flames.

Pets We welcome pets however reserve the right to make an additional cleaning charge. Pets must be disclosed on our Booking Form and only pets that we confirm are acceptable may be brought into the campervan. All damage, however caused by your animals, will be charged to the hirer. We require that owners do not allow pets on the seating/bed areas and that any wet/muddy paws etc are cleaned before entering the vans.

Keys In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining a replacement and further costs if directly related to the theft of the van.

Your Car During the period of the hire we may agree to store your car for you but this will be entirely at the owners risk. Classic Campervans Scotland or Puffin Campervans will not be held liable for any theft of, or damage to, your vehicle and/or its contents by a third party if stored at our premises. Arrangements may be made for a suitable delivery/drop off point or for you to collect from our premises. Preferred delivery/drop-off points are limited to the local train stations unless by agreement. 

Prohibited use of the Vehicle You are authorised to drive the vehicle on the conditions in this document including, at all times, to use the vehicle in a responsible manner. If you do not comply with these conditions, you will be liable to us for any liability or loss incurred by us or any damages or reasonable expenses we suffer or incur as a result of your breach. We reserve the right to take back the vehicle at any time, and at your expense, if you are in breach of this agreement. You must look after the vehicle and make sure it is locked, secure and parked in a safe place when not in use. You must remove and keep in a safe place any removable radio and/or radio/cd face plate/iPod dock station when the vehicle is unoccupied. You must use seat belts, child seats and other child restraints as appropriate.

Loss or Damage You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental if this damage, loss or theft involves deception of the hirer or another party, or as a result of the keys remaining in the vehicle whilst it is unoccupied, or was caused intentionally by you or your party. Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the vehicle unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or breach of this rental agreement. You will be liable for the loss or damage to any in car entertainment equipment – cover for these items (i.e. the CD player) is not provided by our insurers.

Breakdown If you have any difficulties report these immediately to Classic Campervans Scotland or Puffin Campers. In the event of breakdown, recovery or repair services will be provided. All our vans have UK relay/recovery. If you incur any minor repair bills we will give you a refund of up to £50.  Just produce your valid vat receipt on the completion of your hire. Repairs costing in excess of £50  must first be authorised by Classic Campervans Scotland PRIOR to the work being undertaken. A replacement van may be offered but this will be subject to availability. We cannot accept liability for any costs arising from accident, breakdown or any other cause, e.g. replacement vehicle costs, travel, accommodation. Classic Campervans Scotland/Puffin Campervans liability extends to either replacing your van with a replacement or refunding your hire charge for any days you lose the total use of the vehicle. You will need to return to the premises, at your own cost, but preferably with the relay/recovery service returning your original campervan, to collect a replacement vehicle, if one is available.

If you have broken down you must remain at a safe distance from the vehicle until the repair/recovery Vehicle arrives. You may not abandon the vehicle at the roadside if you wish to continue your journey with another form of transport. You must hand over the keys to the authorised Recovery Vehicle Driver. If you abandon the vehicle, we will deduct any transport and labour costs incurred in returning the vehicle to our premises.

Accidents, theft and vandalism You must where possible, report any traffic accident involving the vehicle to the police immediately and report loss, damage or theft involving the vehicle to the police (and Classic Campervans Scotland/Puffin Campers) as soon as practicably possible. If your van is disabled through accident or damage, you will need to return to the premises, at your own cost, but preferably with the UK relay recovery service returning your original campervan.

You must not admit to any liability, release any party from liability, settle any claim or accept any disclaimer in the event of the accident, but should take the names and addresses of everyone involved, including witnesses. An accident or theft report form must always be completed and submitted to us when you return the vehicle. In the event of theft, you must return the keys to us. Classic Campervans Scotland/Puffin Campers Scotland will not refund the hire charge for any days you lose use of the vehicle due to an accident, theft or vandalism. We cannot accept liability for any costs arising from accident, theft or vandalism e.g. replacement vehicle costs, travel, accommodation, phone calls.

You agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings arising out of any loss of or damage to the vehicle.

Mileage Allowance Maximum mileage allowed per day is 110 miles.in the case of Classic T2s and 150 miles per day in Puffin vehicles.  A record of mileage will be kept at the start of hire and any excess miles above the maximum limit for the duration of hire will be charged at the rate of 80 pence per mile for Classic T2s and 40 pence per mile in Puffin vehicles.

Return of items left in the campervan We will be happy to return your belongings left in the campervan at a charge of £5 plus postage and packing per item. This will be deducted from your security deposit or card.

Liabilities Hirers are personally liable for all road tolls, fines and legal penalties (e.g. parking tickets, speeding) which are incurred during the period of the hire. Any charges subsequently notified to us, will be immediately invoiced to the hirer and we will require payment within 14 days. If we are still holding your deposit at this time, we will deduct this sum from that deposit. Alternatively, we will charge these to your card. By signing this agreement, you agree to accept this. The hirer is liable for any losses or damage caused by the hirer and his/her group and Classic Campervans Scotland/Puffin Campers cannot accept liability for any losses or damage or liability caused by the hirers to themselves or third parties, or their property. The hirer is liable for any damage above cab height – you are fully responsible for damage caused by failure to assess the height of the vehicle and striking overhead or overhanging objects. The hirer will also indemnify Classic Campervans Scotland and Puffin Campervans from any liability, caused by damage to overhead or overhanging objects and subsequent damage to third parties and their property. The hirer is also responsible for any damage to third parties and their property through their negligence, for example, and without limitation, luggage and cycles.

You must use the vehicle and its contents responsibly and comply with our instructions and health and safety guidelines. Where no instructions or advice or guidelines are given you must assume that ‘normal’ and ‘common sense’ rules apply. 

Breaches of these Terms and Conditions If you commit a breach of these Terms and Conditions, we will have the right to terminate your booking and if you are already in the van, we may require you to vacate it immediately. A breach of these Terms and Conditions includes, without limitation, failure to comply with our instructions or health and safety advice, obtaining the vehicle through fraud or misrepresentation, apparently abandoning the vehicle, the vehicle is not returned at the agreed return time and date, or circumstances where your behaviour, or that of your guests or pets, is likely to have a significant adverse effect upon the van or people or property in the vicinity. In the event of you committing a breach of these Terms and Conditions no refund of the fees you have paid will be returnable to you. You will also be liable for any costs incurred in returning the van to our premises.

Our Liability to You We will not be liable for any loss or damage suffered by you or any member of your party or to your or their property, except where such loss or damage is due to our negligence. If we are negligent our liability to you will be limited to the loss or damage which was a foreseeable result of such negligence. Except in the case of death or personal injury resulting from our negligence, our total liability to you in respect of any breach of these Terms and Conditions or tort or other act or omission by us in connection with this contract shall be limited in aggregate to the price agreed to be paid by you for the right to use the van for the period agreed.

Where you are a customer acting in the course of a business, this paragraph condition shall apply instead of the one above. We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, consequential losses or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the van for the period agreed.

Whole Agreement These Terms and Conditions override and supersede all previous versions and any previous course of dealing between the parties and incorporate the whole agreement together with any insurance conditions notified to you at the time of hire or collection.

In the event of any inconsistency between these Terms and Conditions and any other of our literature, whether found in our brochure or on our website or otherwise, the provisions of these Terms and Conditions will prevail. If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.

Personal Data When you book your campervan, we collect personal information such as your name, email address, home address, telephone number, credit or debit card number, security code and the card’s expiry date. This allows us to book the campervan and insurance for you. We will also collect non-transactional data should you enter a competition, request a brochure or take part in a survey, for example. We may use the information that we collect to occasionally notify you about news and information we think you may find valuable. For example, we may send you our latest brochure, supplements, newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by telephone, email or post. We reveal your identity information to our insurance company.

By completing my name in the declaration below (when returning this form by email) or if printing this form and signing manually prior to sending to Classic Campervans Scotland/Puffin Campervans, I confirm I have read and understood these Terms & Conditions and I further agree to be bound by the terms and conditions of the insurance which I have seen and read or have had the opportunity to see and read.

I understand that on collection of the vehicle I will be required to countersign this document, the Driver Details Form and produce copies, along with originals, of all driver licences and utility bills as stated on the What to Bring document.

Sign if completing this form manually or input your name if returning by email – do not complete the Counter signed box