Information relating to Coronavirus

 

Updated 27/03/20

We will keep this page updated with any relevant information as regards our business and how it may effect our customers..

The company will continue to trade as normally as possible within Government guidelines and regulations during the corona virus period. We are still taking bookings for this summer and autumn and have plans in place that will allow the business to continue to run with the minimum of disruption in the event that restrictions are lifted.

As of 23/03 the Scottish Govt issued further instruction to the effect that unnecessary travel should be avoided and that social distancing should mean that ‘life does NOT feel normal’ Unnecessary travel is now restricted and the population is under tight restriction relating to contact and social distancing. Hirers must satisfy themselves in relation to health risks and bookings will not be taken for periods under restriction.

Existing and New Bookings Policy
We are committed to providing fulfilment on all bookings. We are making the following changes to Terms and Conditions to provide extra financial security to our customers as far as we can.

1. The remainder of any due balance of hire amounts is now reduced to 2 weeks prior to driving (down from 6 weeks)
2. In all cases whereby hirers are unable to travel due to regulatory restriction or unavailability of flights we will look individually and sympathetically at each case. We are offering re-bookings and intend to make sure that all existing bookings are honoured.

We will always be fair and flexible in our offer.

Further Recommendations

We always recommend secondary travel insurance however new policies will have coronavirus claims specifically excluded. If you took out insurance prior to the current global situation you should check, you may have a claim.

Hirers must satisfy themselves as to the suitability of travel insurance for their needs.

Extra Vehicle Preparation Changes

We have always supplied perfectly cleaned and prepared vehicles. We have made arrangements with our suppliers for additional cleaning products to ensure that the vehicles are as clean and safe as possible. Our cleaners are changing practices in line with Government advise regarding surface cleaning with special attention to ensure that the vans are deep cleaned with appropriate  attention to remove that transmission possibility.

In summary

We will continue to operate our business with the advised changes. We have always made sure that our offer exceeded expectations and we take customer care and customer satisfaction very seriously in everything we do.